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March 2010

Spa Salon MarketingCaroline Nelson Business Coach and Salon Spa Marketing Guru


New Blogs for March
Many beauty business owners want to know the best way to encourage staff to Up-Sell services, products and increase re-booking rates. One of the most successful methods is to train staff with “scripted” dialogue. ‘Scripted’ dialogue is particularly beneficial for new aestheticians and front-end staff who lack confidence in their communication skills. Following is an example of Up-Selling Service scripted dialogue, followed by benefits. - Up-selling service at the first contact, be it ph... (read more)

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