This manual is fully editable and has been purpose designed for salons and day spas to enable your employees to maintain your salon or spas excellence of customer service. It will enable you to set into place your fully employee expectations. The Salon Spa Policies Procedures & Systems manual will communicate to your entire team company standards and the exact way you want your business to be presented to the public. It will get all new hires “up to speed” and easily and quickly settled in and knowing precisely how things are done to your high standards in your Salon or Spa.

If you value your Customers you can’t afford not to provide your team with your salon or spas “blue-print” of Customer Service Excellence. Quality can only ever be assured when your Salon Spa implements a Policies Procedures & Systems manual.

Have you ever considered formulating your own salon or day spa's operating manuals, and given up because you are so time-poor? Then here is your answer. Caroline Nelson has used the expertise gained over 38 successful years in the beauty industry to save you the hard work time and effort, all you do is customize the manual to suit your own facility and personalize to your own requirements

This comprehensive manual contains over 200 pages of policies, procedures and the systems that have taken Caroline 1,000's of dedicated hours to design. The manual is an invaluable business tool for salon spa owners and manager’s who are looking to raise their employee standards, improve customer service and grow profits. All you need to do is customize to suit your own salon or day spa. And in a few hours time instead of the weeks and months it would take you to do on your own …. And hey presto you have your own salon or spa bible. Now you have your own customized Salon or Spa Policies Procedures & Systems manual …too easy…

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The program also includes the all-important Salon Spa Managers Induction Manual because we recognize that good induction training is absolutely vital for all team members. How you introduce them to your salon or day spa will give them a real sense of belonging, a real enthusiasm for the job, they will be more productive from the get-go and have a sense of loyalty for you and the business.

The Salon Day Spa Staff Policies Procedures $ystems Manual - including Managers Induction Manual is easy to customize... and it's not just a operating manual but also includes:

Salon or Spa Business Needs Analysis - you will learn where the business is going and the changes needed to drive it to increased sustainable salon spa profits Setting and Reaching Salon Day Spa and individual Goals and Targets Recruiting, Induction, Staff Training - inspiring the team to excellence. You will also receive the workbook and CDROM so that you can customize and then print your businesses own "Managers Manual" and "Salon Day Spa Policies Procedures & $ystems Manual".

Why is Salon Spa Staff Induction Training important?

As a salon or spa business owner you may not think it necessary to conduct a formal induction training. It is however my view that good salon spa induction training is absolutely vital for the new team member. How you introduce them to your salon or spa will give them a real sense of belonging, a real enthusiasm for the job, a sense of loyalty for you and the business. In addition it ensures they will settle in quickly, and happily take on a productive role within the business playing their part in the salon or spa money making process. It also helps in ensuring they are retained. Retaining good staff in the beauty industry is a constant battle, so if you can make them feel comfortable from the get-go you have a much better chance of retaining them for the long term. Also employees who are not properly inducted need a lot more looking after, so failing to provide good induction training is utter false economy. Instead get them up and starting to make money for your beauty business.

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Plan the Salon or Spa induction Training day for your new hires and existing team so it can be both productive and instructive. Your customized Salon Spa Staff Procedures & $ystems manual has been designed to get your entire salon or spa team to work in a supportive and productive way to that both you the salon or spa own can reach your Financial goals and your team their individual service and retail targets. A Win Win for everyone.

Managing and operating a salon is not an easy task, particularly if it offers full day spa facilities. As an owner or manager you are often expected to be a “Jill-of-all-trades”. Your team could be made up of professional spa therapists, beauty therapists, massage therapists, nail technicians and make-up artists, all holding a variety of qualifications and skills. For the business to operate efficiently and profitably you will need a Salon Spa Staff Policies Procedures and Systems manual to suit all their requirements. This simple to use, fully editable program has been designed enabling you to customize to suit the full service salon.

In any small business such as a salon or day spa, the position carries many responsibilities it requires skills on many levels operational, financial and people management. The better each of these areas is managed the more successful the business will be. This program will relieve some of your management stresses by making your business operate at a consistent level offering your clients the security and certainty of “exceptional service” from the entire team. You will also have the legal security that all employees have received Quality Assured Induction Training and have formally Signed Off on the training process. This is very important in the case of any possible future insurance claims.

International Beauty Expert Caroline Nelson and Beauty Industry Systems Consultant Veronica Stubbs of Nelson Beauty Business Management have created this program in the firm belief that every business owner can benefit from the support of a strong team. This program provides you with the operational procedures beauty business owners need to increase efficiency and sustainable profitability. It is a fully editable so that you can customize to best suit your individual business.

Caroline Nelson has the experience and qualifications of over thirty five successful years ‘at the coal face of the beauty industry’ as an international lecturer, author, salon/spa owner and college principal. With a family hair and beauty therapy tradition dating from 1932, her commitment, dedication and passion to see you succeed are supported by her industry knowledge and beauty industry street-smarts. Veronica Stubbs with over eighteen years as a therapist, educator salon/spa manager and events manager has developed in-salon training systems designed to ‘increase your business’s profits’.

This manual/workbook is not about theory – it’s about practical management for salon owners. The concepts and ideas outlined here have been continually developed over many years and are specifically for the Beauty Industry, and have been extensively tested in real salon environments. They offer a Business Development ‘blue print’ to fast track your business success.

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Creating Your Business’s Manuals

Before you commence customizing your manuals you should be armed with all the facts. The complete picture of how your business is operating at this very moment. The best way to find this out is to complete the 10 Point Beauty Business Strength / Health Check Needs Analysis. This is a business diagnostic tool which is a reality check as to where and how things currently operate. It will highlight all the business strengths, but also any areas of weakness. On the worksheet page list strengths – and ideas on how they can be capitalized and the weaknesses and ways they can be reduced, corrected or eliminated.

Following is the Goal Setting Section and the future “Vision”. Once you have completed this section, list all the actions that need to be implemented to bring your “Vision” into reality. This “Action List” along with your business and personal goals will become the Business “Blue-Print” the plan and direction of the Future Vision.

It is highly recommended that you take the time to complete these sections before you start creating your manuals. It’s a time well invested in your future success. Management of any business is much more than just opening the doors each day and delegating duties for employees. You must determine the short and long-term goals before you can formulate a clear idea of what is to be achieved. Areas highlighted and bracketed in (red) will need to be customized, and on occasion where “employee” does not suit you may want to use the job description title of the employee.

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Caroline Nelson
NOTE: When customizing your manual you may be required to change certain section to adhere to all applicable laws and regulations federal, state and local, governing professional licensing and business practices. This is the sole responsibility of the purchaser.