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Salon Spa Staff Policies Procedures And Systems Manual

SALON SPA POLICIES
PROCEDURES & SYSTEMS Manual contains

  • Nelson Beauty Business Management’s “10 Point Business Strength / Health Check List”
  • Goal Setting
  • Action Plan
  • Your Unique Business
    Culture
  • The Future Vision
  • The Mission Statement
  • The Business Image
  • Why do we need to provide Procedures & Systems
  • Exceptional Client Care is the Key to Success
  • Recruitment & Selection
  • Apprentice Recruitment &
    Selection

THE MANAGEMENT MANUAL

  • New Inductions
  • Basic Organization of
    Business
  • Job Induction Training
  • Sales Training
  • Customer/Client Service
    Training
  • Job Description/Job Offer
  • Retention Recognition
    Incentives Target Bonus
    Reward
  • New Employee Induction
    Checklist
  • Employee Training Register
  • Resignations
  • Terminations
  • Employee Support System
  • Working Roster
  • Team Meetings
  • Team Training Schedule
  • Performance Appraisals

YOUR SALONS WORKBOOK MANUAL

SECTION ONE

  • Salon Operations &
    Requirements
  • Outline of Salon Staff
    Procedures & $ystems
    Manual
  • Vision & Philosophy
  • Mission Statement
  • Who’s Who – names, roles, responsibilities
  • Conditions of Employment
  • Facility Layout & Amenities
  • Emergency Procedures, Fire Drill, First Aid


SECTION TWO

  • People Skills
  • The Welcome / Greeting
  • Good Service
  • Staff Presentation
  • Telephone Procedures
  • Arrivals Client / Staff
  • Thank You’s
  • Preferred Parking
  • Service Times
  • Re-booking
  • Rescheduling
  • What are the losses if
    you don’t re-book
  • Conquering Client Complaints
  • Referrals

SECTION THREE

  • Maintaining The Salon
    Image
  • Housekeeping
  • Working as a Team
  • Cleaning Schedule
  • Sterilization Procedures
  • Health and Safety Guide for Beauty Industry
  • Salon Opening Procedure
  • Salon Closing Procedure

SECTION FOUR

  • Reception/Administration
  • Marketing
  • Mechanizing/Displays
  • Supplies & Stationery
  • Inventory Control
  • Suppliers Details


SECTION FIVE

  • Service Menu
  • Skin Consultation /
    Diagnosis
  • Bodywork Consultation
  • Nail Consultation
  • Beauty Treatment Room
    Set-Ups
  • Beauty Therapy Treatment Procedures
  • Massage/Spa Room Set-
    Ups
  • Massage/Bodywork
    Procedures
  • Spa Procedures
  • Nail Station Set-Ups
  • Product Knowledge
  • Technology
  • Team Meetings
  • Team Training Schedule
  • Equipment Care
  • Performance Appraisals
  • Incentive Bonus Reward Plan


SECTION SIX

  • The Client Focused Retail
  • Retailing & Sales Builders
  • Product Knowledge
  • Gift Certificate Sales

SECTION SEVEN

  • Customer Service Policy
  • The Ten Golden Rules of Exceptional Customer Service
  • Understanding Customer
    Behavior
  • Resources Templates

 

Staff driving you Crazy?
Concerned about quality control?
Want Increased Profit?
I Have the Answer!!
Fully Editable Salon Spa
Policies Procedures & Systems Manual
Build a Better Stronger
More Sustainable Business

This manual is fully editable and has been purpose designed for salons and day spas to enable your employees to maintain your salon or spas excellence of customer service. It will enable you to set into place your fully employee expectations. The Salon Spa Policies Procedures & Systems manual will communicate to your entire team company standards and the exact way you want your business to be presented to the public. It will get all new hires “up to speed” and easily and quickly settled in and knowing precisely how things are done to your high standards in your Salon or Spa.

If you value your Customers you can’t afford not to provide your team with your salon or spas “blue-print” of Customer Service Excellence. Quality can only ever be assured when your Salon Spa implements a Policies Procedures & Systems manual.

Have you ever considered formulating your own salon or day spa's operating manuals, and given up because you are so time-poor? Then here is your answer. Caroline Nelson has used the expertise gained over 38 successful years in the beauty industry to save you the hard work time and effort, all you do is customize the manual to suit your own facility and personalize to your own requirements

This comprehensive manual contains over 200 pages of policies, procedures and the systems that have taken Caroline 1,000's of dedicated hours to design. The manual is an invaluable business tool for salon spa owners and manager’s who are looking to raise their employee standards, improve customer service and grow profits. All you need to do is customize to suit your own salon or day spa. And in a few hours time instead of the weeks and months it would take you to do on your own …. And hey presto you have your own salon or spa bible. Now you have your own customized Salon or Spa Policies Procedures & Systems manual …too easy…

The program also includes the all-important Salon Spa Managers Induction Manual because we recognize that good induction training is absolutely vital for all team members. How you introduce them to your salon or day spa will give them a real sense of belonging, a real enthusiasm for the job, they will be more productive from the get-go and have a sense of loyalty for you and the business.

The Salon Day Spa Staff Policies Procedures $ystems Manual - including Managers Induction Manual is easy to customize... and it's not just a operating manual but also includes:

Salon or Spa Business Needs Analysis - you will learn where the business is going and the changes needed to drive it to increased sustainable salon spa profits Setting and Reaching Salon Day Spa and individual Goals and Targets Recruiting, Induction, Staff Training - inspiring the team to excellence. You will also receive the workbook and CDROM so that you can customize and then print your businesses own "Managers Manual" and "Salon Day Spa Policies Procedures & $ystems Manual".

Why is Salon Spa Staff Induction Training important?


As a salon or spa business owner you may not think it necessary to conduct a formal induction training. It is however my view that good salon spa induction training is absolutely vital for the new team member. How you introduce them to your salon or spa will give them a real sense of belonging, a real enthusiasm for the job, a sense of loyalty for you and the business. In addition it ensures they will settle in quickly, and happily take on a productive role within the business playing their part in the salon or spa money making process. It also helps in ensuring they are retained. Retaining good staff in the beauty industry is a constant battle, so if you can make them feel comfortable from the get-go you have a much better chance of retaining them for the long term. Also employees who are not properly inducted need a lot more looking after, so failing to provide good induction training is utter false economy. Instead get them up and starting to make money for your beauty business.

Plan the Salon or Spa induction Training day for your new hires and existing team so it can be both productive and instructive. Your customized Salon Spa Staff Procedures & $ystems manual has been designed to get your entire salon or spa team to work in a supportive and productive way to that both you the salon or spa own can reach your Financial goals and your team their individual service and retail targets. A Win Win for everyone.

Managing and operating a salon is not an easy task, particularly if it offers full day spa facilities. As an owner or manager you are often expected to be a “Jill-of-all-trades”. Your team could be made up of professional spa therapists, beauty therapists, massage therapists, nail technicians and make-up artists, all holding a variety of qualifications and skills. For the business to operate efficiently and profitably you will need a Salon Spa Staff Policies Procedures and Systems manual to suit all their requirements. This simple to use, fully editable program has been designed enabling you to customize to suit the full service salon.

In any small business such as a salon or day spa, the position carries many responsibilities it requires skills on many levels operational, financial and people management. The better each of these areas is managed the more successful the business will be. This program will relieve some of your management stresses by making your business operate at a consistent level offering your clients the security and certainty of “exceptional service” from the entire team. You will also have the legal security that all employees have received Quality Assured Induction Training and have formally Signed Off on the training process. This is very important in the case of any possible future insurance claims.

International Beauty Expert Caroline Nelson and Beauty Industry Systems Consultant Veronica Stubbs of Nelson Beauty Business Management have created this program in the firm belief that every business owner can benefit from the support of a strong team. This program provides you with the operational procedures beauty business owners need to increase efficiency and sustainable profitability. It is a fully editable so that you can customize to best suit your individual business.

Caroline Nelson has the experience and qualifications of over thirty five successful years ‘at the coal face of the beauty industry’ as an international lecturer, author, salon/spa owner and college principal. With a family hair and beauty therapy tradition dating from 1932, her commitment, dedication and passion to see you succeed are supported by her industry knowledge and beauty industry street-smarts. Veronica Stubbs with over eighteen years as a therapist, educator salon/spa manager and events manager has developed in-salon training systems designed to ‘increase your business’s profits’.

This manual/workbook is not about theory – it’s about practical management for salon owners. The concepts and ideas outlined here have been continually developed over many years and are specifically for the Beauty Industry, and have been extensively tested in real salon environments. They offer a Business Development ‘blue print’ to fast track your business success.

Creating Your Business’s Manuals


Before you commence customizing your manuals you should be armed with all the facts. The complete picture of how your business is operating at this very moment. The best way to find this out is to complete the 10 Point Beauty Business Strength / Health Check Needs Analysis. This is a business diagnostic tool which is a reality check as to where and how things currently operate. It will highlight all the business strengths, but also any areas of weakness. On the worksheet page list strengths – and ideas on how they can be capitalized and the weaknesses and ways they can be reduced, corrected or eliminated.

Following is the Goal Setting Section and the future “Vision”. Once you have completed this section, list all the actions that need to be implemented to bring your “Vision” into reality. This “Action List” along with your business and personal goals will become the Business “Blue-Print” the plan and direction of the Future Vision.

It is highly recommended that you take the time to complete these sections before you start creating your manuals. It’s a time well invested in your future success. Management of any business is much more than just opening the doors each day and delegating duties for employees. You must determine the short and long-term goals before you can formulate a clear idea of what is to be achieved. Areas highlighted and bracketed in (red) will need to be customized, and on occasion where “employee” does not suit you may want to use the job description title of the employee.

Caroline Nelson
NOTE: When customizing your manual you may be required to change certain section to adhere to all applicable laws and regulations federal, state and local, governing professional licensing and business practices. This is the sole responsibility of the purchaser.


 

When I first contacted Caroline I was in total despair with staffing & operational issues. She became my lifeline, her guidance and expertise is second to none. Using the Salon Spa Policies Procedures Systems manual has resolved our staffing & operational problems. Our productivity has increased to where we are now generating high figures not only in peak times but even in the traditional slow periods. Without NBBM this would have been impossible. Caroline is the least expensive, but most valuable investment I have made for my business.
Thank you Caroline

Shirley Garrett Manhattan Skin & Laser Clinic – Watsonia VIC

 

Caroline has been an immense help to my business since first coming into contact with her back in 2005 when I purchased my Salon Spa Policies Procedures Systems manual. This tool would have to be the most valuable I have purchased since opening my salon doors. It’s helped me to have a starting point to all those burning issues you know you have to do and produce to operate an effective salon. I can now do this with a team of happy staff who support me to grow a strong base of happy loyal clients.

Now for the past twelve months I have engaged Caroline as my Business Coach. She has been fabulous. Her upbeat manner, encouraging and gentle persuasive attitude to everything she shares with me. She really motivates me my and my team to perform to a higher level of achievement.

The help Caroline gives in Marketing area is fantastic. After discussions on what, where and when strategies, she then provides required marketing material immediately, all that’s left to do at this stage is get the printing done.

The amount of time and energy saved on trying to produce these promotions myself is PRICELESS. It allows me more time to focus my attention on other areas where my time is best spent.

Caroline’s wealth of knowledge on our industry and her ability to share this in a simple, non technical manner is soooo beneficial!!

We all need a Business Coach of Caroline’s calibre to listen to, share ideas with and keep us abreast in our industry.

Thank you Caroline.

Lynette Farrelly Secret Sanctum Health & Beauty – Gold Coast QLD

 

A big Thank you Caroline. She is such an inspiration, being in the beauty industry for so many years, she understood completely how I felt about my business and the direction I wanted to move with it. The retail side of the business has doubled and we all find it fun to sell, instead of feeling pushy, we love to service our clients totally and appreciate that we do it! Wow the years and hours of sheer hard work this wonderful lady has put into all her manuals are priceless!! The Salon Spa Policies Procedures Systems manual is the best purchase I have ever made. And now the Marketing & Promotional manual is saving me heaps of time. Previously it would take me hours to get one advertisement together, and now it truly is just a push of the button! All the work has been done.

Sonia D’Errey
Lavender Blue Day Spa – Murwillumbah NSW

aroline has been an immense help to my business since first coming into contact with her back in 2005 when I purchased my Salon Spa Policies Procedures Systems manual. This tool would have to be the most valuable I have purchased since opening my salon doors. It’s helped me to have a starting point to all those burning issues you know you have to do and produce to operate an effective salon. I can now do this with a team of happy staff who support me to grow a strong base of happy loyal clients.

 

Now for the past twelve months I have engaged Caroline as my Business Coach. She has been fabulous. Her upbeat manner, encouraging and gentle persuasive attitude to everything she shares with me. She really motivates me my and my team to perform to a higher level of achievement.

The help Caroline gives in Marketing area is fantastic. After discussions on what, where and when strategies, she then provides required marketing material immediately, all that’s left to do at this stage is get the printing done.

 

The amount of time and energy saved on trying to produce these promotions myself is PRICELESS. It allows me more time to focus my attention on other areas where my time is best spent.

 

Caroline’s wealth of knowledge on our industry and her ability to share this in a simple, non technical manner is soooo beneficial!!

 

We all need a Business Coach of Caroline’s calibre to listen to, share ideas with and keep us abreast in our industry.

 

Thank you Caroline.”

 

Lynette Farrelly Secret Sanctum Health & Beauty – Gold Coast QLD